FAQ
How does the castle operate?
All units run on an electric blower - extension leads are supplied at no extra cost.
Do I need to keep the castle plugged in?
Yes, while the castle is in use it needs to be switched on (to keep it inflated).
Can the bouncy castle be inflated indoors?
Yes, most of our Bouncy Castles can be inflated indoors, we will provide sandbags to weigh the Bouncy Castle down. You will need to check the ceiling height of the venue and just let us know. We also provide safety mats for indoor use and if the Bouncy Castle will be outdoors on a hard surface.
Can adults go on the bouncy castle?
Our standard Bouncy Castles are suitable for children up to the age of 12, and will NOT withstand the weight of an adult. When adults bounce on childrens Bouncy Castles, they put too much stress on the seams damaging the material and stitching. Their weight will make them sink too far into the bed of the Bouncy Castle so it will be difficult to bounce and not much fun anyway. Our Adult/All Age Bouncy Castles are built to withstand the weight of older children and adults, and use a much more powerful inflation fan making the Bouncy Castle bed firmer and more bouncy.
Can I collect the bouncy castle and set it up myself?
No, We will deliver the Bouncy Castle and set it all up for you.. We will then come and collect the Bouncy Castle at the time agreed with you.
What do I need to do on the day?
We will need clear access (At least 3 feet) to the place you would like the Bouncy Castle situated. The Bouncy Castle will be wheeled to the location on a trolley. Please tell us at the time of booking if you have any narrow access ways,awkward routes or there are lots of steps to the location and we will advise you from there. If vehicles are parked on the driveway to your house, please make sure you have left enough room for us to wheel the Bouncy Castle past and that the area where it is to be cited is free from ANY obstructions (Trampolines,Swings,and Pet fouling !) PRIOR to us arriving, otherwise this will delay further deliveries to other customers and therefore cannot be allowed and may therefore affect the delivery of your castle.
How much notice do I need to give for a booking?
You can book anytime however bookings get very busy so please book as early as possible to avoid disappointment. Alternatively you can contact us on the day as we may have availability.
What do the prices include?
All bouncy castle booking prices include local delivery, a small charge may need to be charged for out of area deliveries, . You will also receive a blower, extension cable, circuit breaker and safety crash mat, the price also includes set up, inflation and collection. Prices DO NOT include Genertors or Bouncemasters Staffing although these may be provided they will incure an extra cost.
When I hire the castle is there anything I need to provide?
We supply all the hardware you will need for the castle, you will need to provide a 240 volts mains power supply. Our extension leads are 25m long, please tell us if the Bouncy Castle will be further away from an electricity supply than this. We can either provide a longer extension lead. Also you will need to provide 2 forms of I.D. i.e. Drivers Licence, Utility Bill etc. this forms part of the hire agreement.
When are your bouncy castles available?
Our castles are available 7 days a week all year round including Bank Holidays.
How long do I get the equipment for?
As most parties are in the afternoon. We will deliver and set up your castle between 8am and 12 noon we will then come and take the castle away after your party has finished usually from 5pm onwards although WHERE POSSIBLE pick up time can be arranged to suit it can be no later than 8.00pm.
Do you hire overnight?
We only hire the All age castles and Sumos overnight. However this is dependant on certain hire conditions being met.
Do I have to pay a deposit?
No deposit is required.
How do I pay?
Cash on delivery.
What if I need to cancel?
You can cancel at anytime, all we ask is that you give us as much notice as possible. If no notice is given you may incur a cancellation fee.
What if it rains?
Most castles have built in shower covers. However if the rain is heavy and persistant, for safety reasons we will advise you not to go ahead with the booking. There will be no cost to yourselves in the event of cancellation due to adverse weather.
Can the bouncy castle be set up on a slope?
No this is not possible however if it is a very slight slope it may be ok, you will need to discuss this prior to the booking.
How long does it take to set up/inflate/deflate/pack up the inflatable?
The bouncy castles take approx 15 minutes to set up and 20 minutes to pack up. However this is only an estimate, times may vary depending on which castle you hire.
How much space is needed?
You will need to allow a minimum of 5 feet at the front and rear of castle and 2 feet either side. Please make sure all garden items such as garden toys, swings, slides, patio furniture, rubbish etc. are removed from the area where the castle is to be sited.
Does Bouncemasters have Public Liability Insurance.?
Yes, 5m, however, it is important that the hirer appreciates what this means. PLI covers the hirer against loss, damage or injury caused by inappropriate or unsafe set-up, or faulty equipment. It DOES NOT protect against loss, damage or injury caused through either negligent use of the equipment, or altering any aspect of the set-up after delivery, or through normal use where accidents may occur.
Can I cancel for bad weather?
If you decide that you want to cancel due to bad weather, thats understandable. If the weather is borderline we would contact you to ask what your wishes are for booking but if we do deliver the inflatable and there is no rain at time of delivery payment is still due on delivery. The key factor in the final decision is safety as a wet inflatable is also very much more slippery and obviously the risk of accidents then increases